Overview
German/Portugese/Spanish
The Client Service Specialist is the point of contact for our customers and ensures a quality service by providing fast answers to their needs and the best solutions to their problems, should they arise.
Requirements:
- excellent English and German/Spanish/Portuguese, both written and verbal;
- attention to details and excellent communication skills
- motivated and solution focused
- act as a resource for information regarding our services and assist the customers whenever needed
- ability to use different web tool while communicating effectively through the phone
- previous experience in s client service environment is a plus
Responsibilities:
You are patient and you do whatever it takes to provide a seamless service to our customers. You provide to the customers the answers and information they need. You will record details of customer’s comments, inquiries, and complaints in order to build and develop FAQs.
You keep a close and continuous contact with our partners, the courier service providers. You will process orders on a daily basis and mediate the communication between courier companies and customers, by telephone and electronically.
To apply please send your cover letter and CV in one PDF file to career at eurosender.com.
We are looking forward to your application!
About Eurosender
Eurosender Ltd is a leading digital platform with instant prices for booking logistics services in Europe.
Eurosender integrates technology, demand and capabilities in order to provide comprehensive supply chain solutions for customers.
The company acts as a single point of contact between consumers and multiple different logistics providers.
Eurosender assists SMEs and also caters to the needs of end consumers by offering an enhanced user experience, immediate quotes for shipping services, lower prices, higher transparency and improved customer service.
